Refund policy
Due to the personalized nature of our custom portraits and handmade items, each piece is made specifically for you. For this reason, we do not accept returns or exchanges for change of mind.
Our Quality Guarantee
Your satisfaction is our priority. If your order arrives in any of the following conditions, we will provide a replacement at no additional cost.
The item arrived damaged during transit.
The product is significantly different from your approved order.
How to Request a Replacement
To help us resolve the issue quickly, please contact us at services@petmoy.com within 7 days of delivery. Be sure to include:
- Your order number.
- Clear photos of the item and the original packaging.
We are dedicated to ensuring you and your pets feel cared for every step of the way.